Moe's Southwest Grill

I travel to Charleston often. Last time I was here I came to Moe?s for dinner at 8pm when they close at 9pm. Two ladies were bringing in signs for the night but i didn?t think they were closed yet, and neither communicated to me anything. I walked past one lady to follow the other through a door, she closed the door and locked it right as I was reaching to open it. I walked away and the other employee never said a word. So rude. Today I gave them another chance. I usually go to Chipotle across the street but wanted a change. At lunch everyone was cold and a bit rude. I couldn?t even get the entire word ?guacamole? out before the man interrupted me loudly, ?that?s extra!? The cashier said ?choose a tip? and I chose none. Then the transaction canceled so she re-did it and more loudly this time said ?choose a tip THEN insert your card.? I again chose none and said thank you when she gave me the receipt but got no response back. It costs nothing to be polite, I don?t know why this Moe?s was so rude on two different days. Food was good, restaurant seemed clean.

The employees were friendly and patient. My order was challenging and I asked multiple questions. Each was met with a patient and kind answer. At first I thought the prices a little high however, after I saw how much food ?...it seems about right. I ate 3 different times. It was delicious the day after too!

I placed an order tonight, and the food arrived relatively quickly, which was a nice surprise. However, we ordered three tacos, and they were hardly filled. It was disappointing to pay over $10 for tacos with so little inside. The burritos weren't much better, as all the ingredients were packed into one side. Our total came to nearly $50, and it's really unfortunate given the poor quality and quantity of the food. We used to enjoy Moe's, but I don’t think we’ll be coming back.

The restaurant offers limited options for personalization, as orders must be placed through their mobile app or at the restaurant itself. However, they do prioritize their mobile app and customer surveys, which is a positive feature, particularly since they were highlighted on Undercover Boss. Thank you.

This location offers plenty of parking and is conveniently accessible, even with a traffic light. There is ample seating available both indoors and outdoors. When you order through the app, you'll be notified that your meal will be ready at the register, allowing you to bypass the line for pickup. If you're near Tanger Outlets and looking for a great vegetarian meal, I highly recommend checking out this Moe's!