Cold Rock Ice Creamery - NORTH LAKES

Our local! Always great customer service… The new take-home containers are awesome! No condensation and the ice cream doesn’t melt on the drive home!

Always served by the loveliest employee on the night shifts, I believe his name is Grant. Fantastic customer service and always makes sure my ice cream is perfectly mixed and cup filled to the brim. Keep it up guys!

Friendly staff who have a great phone manner and are always happy to help with following up on deliveries. They do a good job with the ice cream itself and are pretty generous with things like extras on orders, such as Nutella on top, ect. whenever extras are ordered. However the delivery service used is very unpredictable and can occasionally be great and get to you on the quoted time and even more occasionally earlier but most of the time they do tend to come late or much later then the quotes delivery time, with myself having experiences of over an hour past the delivery time. I believe though that this is an Independent delivery company and is not necessarily the stores fault as they are always lovely about the time issues and try their best to follow up what has happened with the order. As a whole the store is great and does a good job, but I would recommend they do something about the delivery service or just to perhaps keep in mind if you have any specific time relevant plans when ordering the delivery. The store itself is great though. Thank you cold rock

The best ice-ream staff polite and cool