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Contribuisci feedbackReally disappointed to order from the McDonalds app for the first time to have my McDelivery arrive with incorrect and missing items delivered. After phoning the restaurant and eventually getting through l was told to contact Uber eats directly, the manager was not interested in helping. When finally getting to speak with Uber eats l was told l was not eligible for a refund even though half of our meals were missing and the other half incorrect! Total waste of £35
Worst McDonalds by far, EVERYTIME we go through the drive through we are told to take a waiting space where you can be waiting 15-20mins, tried ordering on the app for the first time and some items missing, so after paying their inflated prices the only offer to resolve this by the under manageress was for me to make my way to restaurant to collect the missing items alternatively I was told I could call Uber and claim a refund
Go to the drive thru between 23:00 and 02:00 and most of the time they will joyfully inform you the tills are updating and that you can 't buy anything. This has happened to me four nights in a row now when stopping in on my way home from work. This has been getting more and more frequent over the last few months. I find it hard to believe the tills need updated that frequently and that they don 't leave at least one operational so as to not lose sales. I suspect the staff are telling the customers this so they don 't need to serve anyone and avoid work because they 're no doubt unsupervised on the late shifts. Even if the till updates are legit I can 't see a corporation like McDonalds purposefully turning down money. I 've gave up at this point and will take my money elsewhere.
Just a quick review as I wanted to recognise the staff member Kelly-Anne in this branch. After a bit of a mix up with our delivery leaving 1 child upset she quickly rectified things got us sorted. We also had an extra surprise of a goodwill gesture in our bag! ; All round happy children happy Mum!! Thank you very much Kelly-Anne for going that extra mile xx
I have always been disappointed antime i go here, thinking it might get better but never does, food always cold and fries are the worst either soggy or undercooked.