Frankies Italian Cuisine

We experienced poor service from our waitress, who only came to our table twice during our visit. She appeared to be under the influence of drugs or something similar. The bathrooms were dirty and unappealing. The restaurant was not on time for our reservation, which was for my daughter's birthday dinner at 4:30. We finally got seated at 5:00. The table we were given was dirty and there was debris on the floor. The food was bland and poorly prepared. I will not be returning to this restaurant and would not recommend it to anyone. The staff clearly lacks proper training in customer service skills.

I always liked Frankies, but recently I had A problem with a takeout order. Someone named Rich, who I believe is a manager, went over and above the call of duty and straightened it all out for me. He was wonderful. I love Frankies even more now!

We love their food but the stupidity about the way they handle things when the kitchen is backed up is absurd. They leave us sitting out in the lobby area where it is freezing. They have plenty of servers so they could seat us and bring us a beverage but no we sit and freeze. I am so disappointed. Bad way to handle a bad situation.

This was my first time visiting this establishment and the service, was simply amazing .... and I enjoyed the food. It's small and cozy and I must say, I enjoyed it. (My Mr. loves this place)

Heard many good things. Tried it for the first time carryout. First choice was 86'd, second choice not available due to limited menu. I get the limited menu but don't post the full menu and waste everyone's time including the person taking my order. Ordered the Sampler they clearly hadn't changed their oil in a good while. Cavatelli was sticky/mushy, sauce not so good but personal preferences. Packed potato chips with the sandwich so they were soggy. Sorely disappointed. Will not be returning.