Gloria jeans - NORTH RICHMOND

I used to frequent this drive-thru cafe for a long time, ever since they relocated. However, I stopped going after a certain incident. One morning, while using the drive-thru and paying for my order, as I was leaving, something disturbing happened. The only ginger-haired girl working there at the time (who I assume no longer works there) told two other girls in great detail about how she had tampered with my coffee drink in the past. I found this behavior not only unprofessional but also extremely disrespectful. Despite my loyalty to local businesses and years of patronage, I have not returned since. I attempted to address the issue with no resolution, as I wanted to prevent such incidents from happening again and ensure better supervision. This experience has made me question if this employee has tampered with others' drinks who have not spoken up. It is disappointing that such a situation occurred in a place I once supported wholeheartedly.

I have been visiting Gloria Jeans for years and this particular cafe a few times. The coffee as always is great. Every time I have visited this cafe, I have found the staff to be very friendly and accommodating with good customer service. They are courteous and willing to please. The cafe is spacious and kept clean and I hope they will continue to provide service to this area.

Have been going to this cafe for years. Some of the staff have been good over the years, but not for a while. Never any customer service. Hours of operation have been gradually reducing. Arrived at the cafe with my son at 4pm today (closes at 5) and the cafe was nearly fully closed and the staff counting down the minutes until home time. Caramel latte didn 't have caramel and it was clear they wanted me to 'take away '. Won 't be going back.

Always like having coffee at Gloria Jeans. Coffee is good and lots of yummy treats to chose as well. Can sit outside if you wish. Plenty of parking around.

Love their iced chocolate frappe! Sometimes the ice isn't fully crushed so I ask them to redo it. Girls are always chirpy and efficient. 80c for soy milk on top of an overpriced drink is too much.