Mckenna Audi - Norwalk

This was a great experience with the salestaff Pier and the Big bossman..and I liked the finance manager. My brother got that new 2023 Audi Q7

The Worst customer service !! Im So frustrating even i m not able to speak to anyone cus they have been ignored my calls/ voice msg or email.I went to mckenna audi for my 50 k maintenance about a month ago cus i believe that Audi care packages should cover till 50 k. However i went there, a service consultant said “ you no longer have audi care service”. He asked me to pay out of my pocket. Thus I had to pay over 400 bucks for oil changes and etc.when i came home , spoke to audi representative on line, Alec said “ your audi care package is still present, contact to service manager, you will get a refund” thus, i called audi mckenna several times, they kept transferring my call to different persons . i had to leave voice msgs , sent email several times and even i spoke to the service consultant. They never responded to my concerns. and even the person i spoke to, he just said” i will call u after double check”. I have been waited almost one month. He never called back.When they get ur money, that is it. Even it is their mistakes, they would not give u a refund. I guess i will not get any response from them. I need to drive all the way there to complain. What a service.

I purchased my car from McKenna Audi. I'm very happy with my purchase. Allen was very knowledgeable and answered all my questions, overall great customer service. We will definitely come back to this location.

Great experience at McKenna Audi! Pier and Alex help me out and made me feel comfortable and taken care of. Already looking forward to my next Audi with them!

I usually don’t do reviews but I have to do one for this great dealership. Their parts department is great and always willing to help. Great customer service. On top of all of that, they have the best prices on both cars and parts. Other dealerships will try to rip you off and squeeze every penny out of you but not this one. I will be buying all my parts and cars in the future from them.