Moe's Southwest Grill - Norwich

The staff at this restaurant was extremely unprofessional. I had to ask three times for sour cream before receiving it, and when I was charged for a $15 burrito that I didn't order, I had to go back and have it removed from my bill. The tortillas are now different and do not crisp up, making it feel like you're eating a quesadilla made with wet paper towels. I will be taking a break from dining here for another six months.

Would you recommend this restaurant for a family outing? How is the parking situation and service?

The staff were friendly and pleasant. They were having a great time behind the counter. Arsino and his cousin were especially friendly.

Go in on a Monday I ask the only employee behind the counter if there is still a monday special for the bowl? He said yes its $10 includes chips and soda. Great ill have that please. When he ask me what type of meat I ask is it extra for the steak ? He says no no extra . So then a female employee takes over on the veggie side to complete my order and she proceeds to ring me up. She also ask if I would like a soda? I refused but asked for a cup for water. She gives me a pee size cup even thou a soda was included. Here is the best part she rings me up and it over 15$. I ask her why is it so much your. Your coworker said it is a Monday special for $10? She says oh u have to order it online. Well why wasn 't I told that when I politely asked upon ordering? Absolutely ridiculous!!! where is the hon esty or integrity? If you mis spoke or mis informed your customer you should honor what you just said and give me the price I was told. Why should i feel guilty about something Moe 's employees screwed up on? I have had other issues at this particular Moe 's and that the reason I hardly ever go there and won 't for a long time. Save Athens headach and go to Chipoltes or anywhere else.Thanks for another horrible memorable experience that I will share with others.

Music a little loud to hear the staffs questions and