Papa John's - Norwich

Friday 13th October 2023. Pizza arrived over 2hrs late, stone cold. We were told replacement pizzas would be sent, these didn't arrive. Head office not prepared to issue refund, Colman Road Norwich store not prepared to issue refund. Disgraceful customer service. Currently going through Resolver but hold little hope.

First time I had a Papa Johns in years, and as usual, the pizza is really tasty unlike some other major chain brands. Was able to get a large pizza for a tenner as I collected in person rather than having it delivered. Would recommended the thin crust I enjoy this more than the standard crust. And unlike some other places, didn’t see a “card only” sign.

Absolutely revolted by two long hairs found in the coating of the chicken poppers we ordered. One long brown and one long blond. Absolutely disgusting.

Shocking service, said delivery was made and it was not, when i called and chased was told was waiting for a driver, i asked for a refund and hung up, please for your own sanity dont let this establishment take your money, will be seeking legal advice, and make sure i get a full refund,

Wot a utter load of rubbish, no taste wot so ever, bone dry cardboard like feel to the pizza, Wots going on!