Ihop - Novi

Travis, The new manager is so kind and professional! Everything is working perfectly! Thanks for the great food and service guys!!!! The lead server “Margaret” in the dining room is doing a great job also, she guides and coaches the younger waitresses nicely, and is always smiling. Thanks for today’s nice experience!

First time here and I'd go back. Wasn't sure how this place would be after reading reviews but we had no complaints. Server was good, even though we didn't see her much. Food was cooked just right and came out fast and hot. Place was clean, and we were seated and served fast. Was pretty empty there at the time so that may of helped but either way can't complain about anything, and will be back.

IHOP as always best place to visit with family. Prompt service and good food.

People who are complaining about the short staff clearly don't know how hard it's getting to hire new people. This is happening across all industries. When we went, I noticed that this place was short staffed, despite that the person who asked us to wait was very courteous. Then a supervisor came and took us to a table, she then said I will be your waitress today as we don't have enough people. Yeah, it took some time for us to get the food, but the supervisor really handled the situation very well.

I went to the restaurant for breakfast, but there were no servers on site so I had to order takeout. I waited 30 minutes for my order, but when I got to my car, I realized that the food was cold and had no heat. I didn't want to argue with the staff, but they really need to shut this place down. I was so disappointed that I didn't even want the breakfast anymore.