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Contribuisci feedbackI love insomnia cookies, but I’ve never had a good experience with this particular store. Delivery is always over an hour late, cookies arrive cold and burnt at the edges. It’s impossible to get anyone on the phone to ask about your order because tracking doesn’t update. Pick it up instead if you can otherwise you’ll wait 2 hours for cold, burnt cookies.
Rosa and Andrew were amazing and provided amazing service this
The WORST service I have ever received at an establishment. The workers were RUDE, LAZY, and overall terrible at the most basic of jobs. They talked loudly about the customers in the back. The cashier was incredibly slow her appearance was disheveled and grubby. She would take extremely long to do the simplest tasks. The ice cream machine was broken as well. The long line of customers only grew as each was told it would take 20-30 mins for cookies to be ready. I am baffled at how a such a simple operation with TWO employees could be such a hot mess! I will never spend a DIME at this location unless they feel no new employees that not only have customer service but can effectively and efficiently run a simple business. This is embarrassing to any restaurant owner to invest and spend money, especially in such a nice area for it to be ran by people who simply don’t care. Most unfortunate.
The worst service I have ever received from this location and I have ordered many times. I ordered online at 7:59, I waited and watched 2 lines of people receive there orders and they told me mine would still be another 20 min. I didn't recieve my order until 8:45. I waited that long. The black girl with the two nasty looking nose rings said she was the one making the cookies. I asked them to compensate me for making me wait that long and she said she wasn't giving me double of my order. I live downtown and now I will drive out my way if I want insomnia cookie. Worst experience ever!!!! Just hire anyone I see. It's always a new face. No dedicated employees.
Best cookies In the area for sure? fresh and warm when served everytime?
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