El Canelo - Oakland

I enjoyed dining alone on this lovely late evening, thank you once again.

The Mexican food at this restaurant is not authentic, and it's unclear why they would advertise it as such. The service is terrible, and the dishes, including the canned cheese, are grossly overpriced. I would not recommend this place.

We came from Michigan and enjoyed the delicious food here. Also, thanks for the friendly service and abundant smiles!!

Good food, quick service and staff is always friendly.

My husband liked his food; the shredded beef burrito was okay to me.My jumbo burrito was completely cold; although the meat was tasty.The service was dismal.Friendly, but inattentive.I'll stick with Don Patron.RESPONSE TO THE OWNER:You are correct that I had the burrito special; I was referring to the size when I mentioned jumbo.I will also stick by my assessment of it being completely cold regardless of the small amount of fresh items included.Speaking of the special wasn't it ALSO supposed to come with a special sauce?As you can see from my pictures, that wasn't included.WE also had to ask for the chips and salsa. The salsa was actually good.I appreciate you marking out the amount of time we spent in your restaurant; however, you failed to address the fact that after I flagged down our waiter to return the special burrito, he NEVER returned to our table; I completely turned to the bar to look for him and was looked at by not 1, but 2 other waitress' who neither came over or directed him to, either.I'm guessing he finally checked my husband out; because as you've seen from the camera, I went to the restroom while my husband WAITED for our check at the register.I hope this insight helps.Btw, seeing as how you stated that you rarely get negative reviews, this would've been a perfect opportunity to invite us back.Guess not.P.S, this was our 3rd time to the restaurant in as many years.