Starbucks - Oakley

The service here was so terrible, honestly traumatizing to say the least. The staff were so rude it was disgusting. I waited in line outside because the drive through seemed long. There was one person ahead and no one behind me. After I waited awhile to wait my turn and some girl jumped ahead of me. It was a staff member who just got off and forgot something inside. She told the girl at the register to get her food container in the back. So I had to wait even longer because the cashier went to get her food container for her and it took a while to get it. After she got it the girl , didn't even say sorry. Like she couldn't have waited till after I was done placing my order? Then the food and drink took forever to come out. For some reason they switched cashiers , this girl was so rude. I heard her call my name I grabbed my food and noticed my drink wasn't there. The cashier literally looked at me like I was dumb and said your drink will be ready in a minute. It was the tone of voice and the look she gave that made me feel very uncomfortable.

This Starbucks is convenient to the 160, has a drive-thru, and very pleasant staff. I ordered my new favorite, the venti Chocolate Cream Cold Brew, which was as tasty as could be. I only gave 4 stars due to there being a bit too much ice in this time. Possibly partially my fault, but top management should know people come through for the drinks, not the ice, and allow the local management to instruct their baristas accordingly.

Staff are always friendly, the service tends to be good and prompt. The environment is clean and they are tentative to the window door in front of the parking. This is my spot for Starbucks coffee. I've never had an issue here.

Had to repeat my order 3 times, the gal seemed distracted by coworkers. Kinda annoying, drive thru was packed, line slow.

I've been coming to this restaurant for five years, and I must say that this is the worst service I've ever experienced. The staff is terrible.