Topgolf Swing Suites Hawthorn Suites By Wyndham Odessa

Would have loved to experience it, but didn't happen. Set a reservation at 11am that morning for 7pm. Called that morning prior to setting that reservation to ask a few questions. Arrived a little early, place was pretty much empty, stood there for about 5 minutes, was looked at twice by the bar tender. Finally walked up asked if we could get assistance. Told her we had a 7pm reservation. She stated someone was already playing that bay and that they double booked it. I asked to see the manager. Manager came out with a different excuse and said they had previous internet issues since that morning so everything was delayed. She actually sounded and looked confused when I told her the name on my reservation twice. I assume that excuse was BS since the lady I talked to at 11am didn't mention any internet issues, nor was my emailed reservation updated with any issues. Was told it was going to be at least an hour wait or longer, until they were ready to vacate the booth. Least they could have done is notified us of the delay. On top of that to not get any sort of welcome when walking in and looked at twice like we were the lost ones is garbage customer service. Made a 45 minute drive thinking the whole reservation deal was actually legit. Doesn't surprise me though. Is typical of this area. Definitely looks like a nice place and hopefully they'll get the proper people in place to run it correctly for those that do go in the future. We won't be!

I'd like to have experienced it, but not happened. Make a reservation at 11 a.m. for 7 a.m. This morning before booking called to ask a few questions. A little early, place was quite empty, stood there approx. 5 minutes, was viewed twice by the bar. After all, we were asked to see if we could get help. I told her we had a reservation of 7:00. She said someone would already play this bay and that they have booked it twice. I wanted to see the manager. Manager came with another excuse and said they had previous internet problems since that morning, so everything was delayed. She sounded really confused and looked confused when I told her the name on my reservation twice. I assume this excuse was BS, as the lady I spoke to at 11 a.m. did not mention any internet problems, nor was my email booking updated with any problems. They said it would wait at least one hour or longer until they were ready to leave the booth. You would have told us the delay. In addition, to get no kind of welcome when you go and looked twice when we were the lost garbage customer service. Has a 45-minute drive thinking the whole reservation deal was actually legit. I'm not surprised. It's typical of this area. Definitely looks like a beautiful place and hopefully they get the right people in place to lead it right for those who go in the future. We won't!

I'd like to have experienced it, but not happened. Make a reservation at 11 a.m. for 7 a.m. This morning before booking called to ask a few questions. A little early, place was quite empty, stood there approx. 5 minutes, was viewed twice by the bar. After all, we were asked to see if we could get help. I told her we had a reservation of 7:00. She said someone would already play this bay and that they booked it twice. I wanted to see the manager. Manager came with another excuse and said they had previous internet problems since that morning, so everything was delayed. She sounded really confused and looked confused when I told her the name on my reservation twice. I assume this excuse was BS, as the lady I spoke to at 11 a.m. did not mention any internet problems, nor was my email booking updated with any problems. They said it would wait at least one hour or longer until they were ready to leave the booth. You would have told us the delay. In addition, to get no kind of welcome when you enter and looked twice when we were the lost garbage customer service. Has a 45-minute drive to think, the whole reservation deal was actually legit. I'm not surprised. It's typical of this area. Definitely looks like a beautiful place and hopefully they get the right people in place to lead it right for those who go in the future. We won't!