Carvel - Old Bridge

I ordered a coffee ice cream shake to brighten my drive to the shore. While the shake was delicious, I thought the price was on the high side. Additionally, the service was lackluster. The staff member who served me hardly made eye contact; she seemed more focused on complaining to her co-worker. I didn't feel appreciated as a customer.

Thank you for the amazing customer service! The staff were extremely friendly and attentive. I went in to buy a cake and asked if they could write a name on it, and they happily agreed. You've gained a loyal customer! I've been a dedicated patron of Baskin-Robbins for years, but today they lost my loyalty due to their poor customer service and refusal to personalize a cake. Thanks again, Carvel, for a great experience!

My children and I have been devoted customers of this Carvel since we moved to the area a few years ago. The staff there, mostly young people, are wonderful; however, I can't say the same about the owner. After reading other recent reviews highlighting her unpleasant attitude, I felt it was important to share my own experience. I've seen her shout at the employees (most of whom are kids) and reprimand them in front of customers on multiple occasions. There are so many other fantastic ice cream places nearby that I might choose to visit instead.

Just had ice cream there this weekend and its just like a trip back in time! Not from the area so we had to stop when we saw one of the few carvels left in jersey. The owner was so nice and helpful and even let me and my boyfriend sample our favorites ! Cant wait to visit again ????!!

If I could give this place a 0 star rating I would !!! The owner mentally and verbally abused my 15 year old little sister this was her first job!! Parents if you would not want your teenage child treated in this manner then please DO NOT GO HERE. There is another carvel close by on rt 34 in Matawan which I would gladly give my business to.