Applebee's - Omaha

The wait was quite lengthy, and the food was just okay. Additionally, not all of our drinks arrived at the table. However, the manager was outstanding—she listened to our concerns and handled the situation well. Because of her, we are willing to give this place a second chance, as we believe it has potential!

Good service and eating is delicious. it is the spinat artichoke and bourbon street huh and garnel for me! so good! very noticeable of the free meals that are made available to the veterans!

I ordered a bourbon street steak, no mushroom or wobble, they gave me both. I pointed out that she took the plate and went and scraped it off and brought back the exact same plate. No, thank you. the waitress asked if I would eat it, and I said no. she then said in a super sparkling ton get sick only she a new one then. I stole my new one, the manager composed my steak when I was sitting there eating it, she went by and took my teller and said no word. So I went and took the manager again, he said, don't worry about the rest of her bill, I'll go to grab our things and she went on our table while I spoke with him and took the gift card I left at the table, and took us out, no kind of offer to refund it, even though he said he would compose the whole meal. seriously, what is that?!

I would give zero stars. nothing good about this incident. about 8 o'clock at this place. just forget to write this review. So there were only two of us, maybe 20 men; if that were; there were. a side completely empty; other side not full. after she's a bit on a host-this girl clear in no hurry to help us; finally goes on the podium and says nothing. obviously it was not important and has no customer service. says nothing that stands on time. we had to say for two tables? because she wouldn't tell us. she stared all the time at the time that this happens; but she just stares and looks up and says nothing. had to ask when she heard us, ignored us all the time. then it finally looks up, says it will wait a 30-minute; and we asked why it was as long as the place was empty then more than half. she didn't answer. this is like almost a 15 minute process because they ignored everything we said until we asked about the reason for the waiting period. So, I practically turned off my friend, and I said we would just go to buffalo wild wings as; she snaps fast and says that they don't let anyone in. what they make clear; their parking lot almost full. when we came out two other couples, went in and were pretty much twisted away as we (customers; they are people who pay for their services, which in turn means they earn money. - if I have to remember a business.) there were no reasons why this long waiting period.

I put 1 star because I can't leave it blank. but rather have it be zero stars. Went to this restaurant. We saw that there were a couple of parties waiting. But when we walked in half of the place was empty. A gal started walking toward the front with her arms bunched up. Didn't realize at first that she was an employee. She never said a word so I had to talk first. Let her know a party of two and gave my name without being asked. The place didn't seem like they knew what they were doing. The gal clearly wasn't train properly. They may have been short staffed so she might have been thrown in a position that she hasn't done before. But really. I have never seen so much of unprofessionalism. I think she even seated people in the wrong order. And that could of been avoided if she would of opened her mouth and said something. But I did not see her mouth move once. After seeing that just in the first 5 minutes we left. I am not one to cut and run so fast. I like to give a person/place a chance. But I have never seen a place so bad, before. People have the skills they have but if you are going to put someone in a position like that and not go through some basic customer service points. Than the management needs to be changed. Customer Service is the first thing people experience. I don't think customer services skills are being taught anymore and especially at this place of business at this time. I am sorry that this was so bad that I had to write a bad review. I generally like Applebee's and I hope they do better in the future.