Domino's Pizza - Oneida

My son ordered on the app for us last night after work, about 10:30 PM. We got the standard alerts, Antonio is preparing, baking, out of the oven, quality check. QC took longer than normal but that's expected on a Saturday night, as I'm sure they are sending out multiple orders in one delivery. About 10 :50 we got the alert that the driver was on the way. Estimated delivery time 11:05. All reasonable up to this point. We live 2 miles away, and generally delivery is on or before estimate. At 11:35ish, I call to make sure there wasn't a problem. He asked for the address which I supplied and he said he didn't have an order for us. I explained that we got all the alerts, I told him HIS name was Antonio because the app told us that. I described our order, he said no, he never got that order, he only sent his driver with 2 deliveries and we weren't one of them.He then said we have no control over the app, do you want to put another order in over the phone? I said would the money we already paid go towards it. He said no, you'll have to pay and dispute that money with your bank because we have no control over that app.So to sum up Dominos has no control over the Dominos app. I said just cancel it. My son then left at 11:45 to go find someplace open since he hasn't eaten still. While he was gone, my doorbell goes off at 11:57 (order placed at 10:30). It's our Dominos order that Antonio adamantly told me, he did not make and did not send with the delivery driver.When I called back to inform him that the order showed up, he said I make a lot of orders I can't know each of them. (Remember he previously told me only 2 orders went out). I said but you told me you didn't even have our address in your records.Oneida NY is not that big of a city. Do better.

I was having a terrible horrible no good very bad day. The guys working that day cooked me exactly what I wanted and I am still so grateful. Thank you again guys!!

We love this Domino's!! The staff workers are amazing!! Way friendly people. They do not have enough staff members working however. They should all definitely get at the minimum 18.00 hr for the work they all do there. My boyfriend and I definitely appreciate them greatly!! Thank you all for all the hard work you guys do there. I really hope that you all can see these comments.

Every single time they are supposed to close at 1am they never answer the phone after 11:45. Very misleading and unfair.

Food is probably fine but got sworn at by the manager