Panda Express - Ontario

It was very concerning to see an employee standing on the counter, as well as the walls and fans, near open containers where food was being prepared. This raises serious hygiene issues, as debris could easily fall into the food from above. Additionally, standing in shoes on the surface where food is prepared is not acceptable.

"I had a fantastic experience at this restaurant! I ordered my usual favorites: a plate with double orange chicken and chow mein. However, there was something off about the flavor of the orange chicken. I reached out to the owner, who tasted it and agreed that it wasn't quite right. When I returned, they provided me with a complimentary voucher and prepared a fresh batch of the dish. Their customer service was excellent; I truly appreciate how they handled the situation!"

The restaurant is consistently clean, and the staff is usually polite. However, my main issue is that I end up paying more for the duck, which is quite good, but then I have to pay extra for the tough stems of the broccoli, which is unacceptable. Customers shouldn’t have to pay for that. This has happened to me twice now, and I often find I get more broccoli than meat.

The food was great. The staff was very professional. They wore all their masks and it looked very good.

Hello I just wanted to give the staff from late Saturday night (May 14th) a huge THANK YOU! My family I had been at a dance recital for my granddaughter and wanted to eat afterwards. And eat inside as well. The staff was courteous at all times to us as they were close to closing. They must have had many families doing the same thing picking up orders and the drive through. As a food service person myself good customer service is number 1 in what I expect from my staff and your staff really stepped up to the plate. Thank you everyone!!