Dairy Queen Grill Chill - Ottawa

The ice cream is great and the service is very friendly but it's so slow. It took 5 minutes for me to get a simple dip cone once. Also, the burgers are microwaved, so not fresh but they taste good (better than mcds) of and what else would you expect from fast food.

The ice cream is consistently good here, and the staff are always smiling and courteous. We as a family visit pretty regularly. The only downside to it if I was being brutally honest was 1) The tables and eating area are often untidy and in need of a clean 2) It's time the seating area had an update and refurb.

Spiderman Blizzard Birthday Cake. Last week, I custom-ordered an ice-cream cake online from Dairy Queen in Barrhaven (Riocan) for my 6 year-old nephew. I submitted an image through their order page and requested a Turtle Brownie blizzard cake. They called to confirm that this was possible and gave me the new total. This location is wonderful and very customer oriented. I had requested orange writing on the cake, and they called me later in the week to let know that this would blend in, and suggested alternative colours. Nice! The cake was beautiful and my nephew was thrilled with it. Everyone loved the cake and I cannot thank you enough for a terrific job.

Overall good dq. I disagree with Jenny, I don't think that them having any more staff would make a difference. Especially not cashiers because my order is always taken fast, it's waiting for ice cream to freeze or blizzards to get all mixed that takes so long for my orders? I also don't find it expensive, at least not more than other dairy queens and definately not more than baskin robbins or coldstone. If i get there and its busy but i decide to wait in line anyways im not going to complain about the wait times.

Satisfied!. Yeah, they are WAY more busy than other dairy queens. You know why? Because they make my order right every time. Ive been to many other dairy queens in ottawa and they always mess something up, not this one! I'd rather wait an hour and get what i asked for! The staff there is always in a good mood and friendly and the one time they made a mistake on my order the manager came and had it fixed. I live on Parkdale and travel out to this dairy queen even though it's not the closest by far!