Shelby Burger Ottawa

Don’t order the fries if you are going to get it delivered. The fries cost 7$ and they came extremely soggy. Don’t get me wrong the burger is good, however, they put the fries in a sealed packaging which isn’t ideal if you want non-soggy fries. I’d consider eating here again if they put the fries in a more open packaging so they can actually steam into the air.

Hit or miss, for me it's a miss. The burgers are very expensive for the tiny sliders. The fries were average. The only thing ok was the chicken nuggets as they are real breast meat.

I had the Onion Shelby. Literally the best burger I have ever had. My friend had the BLT Shelby and it was also delicious. We observed a girl eating her burger and her eyes were rolling lol. Service was also super friendly and welcoming! Will be back for sure!

Went to this place following a friend recommendation. I only tried 2 items this time: French fries freshly made with the perfect amount of seasoning and salt, and 2 craft beers Mexican style (they were great for five bucks). Great customer service and convenient location. Definitively will go back to try their burgers (customers on other tables made good comments about their burgers).

My first time visiting ottawa and heard great things from friends about the food. We ordered the following about 45 minutes after opening: 2 chicken sandwiches, 1 order onion rings and 1 order sweet potato fries.We waited an hour for our food. In that time, employees constantly walked by us to get things from the supply area without an update on timing or words exchanged. After 35 minutes, I asked how much longer its going to be and got the excuse that they had to wait for bacon to cook for another order that wasn't even mine and showed zero sympathy that we’ve been waiting so long!By the 45 minute mark, I asked about our food again. I had to tell them my order again. There were only about 6 orders hanging on the expo line that came in after us, which I would not consider a lunch rush, and should never take that long. I asked how it could possibly take so long for our small order and the employee said she was so hungover that she was going to throw up in the food, so the other employee needs to cook by themselves. Of course my jaw dropped as to why an employee would even admit this to a customer, but you could tell she was hungover the moment she took our order. She apologized many times but never offered a solution.10 minutes later after waiting at the counter, we received a single tray with just our sandwiches. I had to remind them of our onion rings and sweet potato fries and they said they already gave us the sweet potato fries but really they were given to the other table. She then put our order in the fryer, so clearly they messed up our order. We ate our sandwiches which were actually very good but then had to walk back up to ask for our sides that were packed up in takeout containers.The onion rings were good but the sweet potato fries were black and tasted horrible, completely over cooked and inedible. What was supposed to be a quick meal ended up taking an hour. We witnessed 2 customers ask for refunds, and 2 delivery people that waited over 30 minutes, the other customers were still waiting when we left.In summary, sandwiches were good but customer service was terrible. We have no desire to dine there ever again.