Swiss Chalet Rotisserie & Grill

We went here for lunch. We both got the Festive special meal. It was delicious!

TERRIBLE place do not dine here!My grandparents attended this restaurant on Saturday night. They were seated next to a door and asked to move as the breeze was making them cold every time the door opened. Their server moved them to a more comfortable table and told them that they will have a different server as this was not her section.As my grandparents were sitting down at the new table the server of that section ran to them and yelled, you cannot sit there! My grandfather explained that they were moved away from the door, then she very aggressively yelled at them that she already put them in the computer as that table, and they are not allowed to move, and she will not serve them over here.My grandfather pointed to the table they were originally at and said it is to cold there.Then the woman SMACKED!!! my grandfathers hand and told another server to get rid of them very loudly!My grandfather asked to speak to the manager, she lied and said he is not in. Then he asked to speak to the next higher up, she lied and said it was her. Another server came over at this point and said they would serve them instead.After my grandparents called the restaurant the next day and told the manager what happened, and about how she HIT his hand!!! All they were told by the manager is that he would speak to the server and offered them coupons. No serious action was taken! PLEASE PLEASE PLEASE do not dine here! The waitress was disgusting to my grandparents and thinks she is allowed to lay hands on customers!!!!!

Food was cold, counter person threw the bag on the counter, asked for butter was told it was in the bag no it wasn't. This is the second time I've ordered from there and the second time there's been problems! I want my swiss chalet on merivale back!!

Ordered delivery for a nice, relaxing night in. Half of my order was missing. I called the restaurant to be put on hold for 20 minutes. Then I called the delivery where I was spoken to very rudely and transferred to a different department.They reordered my food to be sent asap. It’s been 40 minutes and still no food.

*Edit* We had a guest service rep reach out to us. I shared our full experience and they said they would pass it on to the appropriate person and we'd hear back in 2 business days... that was over a week and a half ago. We've heard nothing. I haven't asked for anything, just shared my experience.. if they want my business back, they have to do better!We've had two quite bad experiences at the carling location this fall. We will not be back to this location!