Tim Hortons - Ottawa

One time during the summer, I was in the mood to buy something to eat at Tim Hortons but I barley came to this location and it's been such a long time the

Dunkin' Donuts BEWARE ! Living in the United States I am very familiar with the DD franchise.

Extremely Busy location Great staff and service The largest bakery display I have seen of any Timmie's They rarely every get my order wrong.

This Tim Hortons location is the worst I have ever been to. I ordered a sausage on an English muffin with no cheese or butter due to my lactose intolerance. The food came quickly, but we had to wait 15 extra minutes for our iced caps. When I got home, I found cheese and butter in my food, despite my request. When I called to address the issue, the cook accused me of lying. The manager was disrespectful and unhelpful, even saying "I do not care" when I mentioned contacting head office. The cashier was polite, but the overall experience was terrible. I hope for better service in the future.

To be honest, I only had the poutine at the restaurant next door, but the coffee here is good.