Steak 'n Shake - Paducah

In order to fill your cup up, you have to scan a QR code that gives you access to the fountain drinks for 10 seconds.With several people in line trying to fill cups, it takes forever just to get a drink.

You order on kiosks here and scan a printed QR code to get your drink. They call your name when the order is ready. The food was fresh and good.

The smash burgers are so fresh and delicious! The cheese fries keep me coming back. This Kit Kat Shake my 11 year old got today for his birthday, with extra cherries, was definitely birthday worthy.The self-order kiosk is easy to use, but I would prefer a worker take my order. The workers were friendly but it took a while after our food was provided for us to get our shakes. We were halfway through our meal before we had drinks. There was very little interaction with any “service”.

For starters you have to use a kiosk to order. The two kiosks that we tried were very slow responding. Then you get a QR code for your drink and you have 10 seconds to start filling your cup. You can use the QR code to get refills, but it is such a pain. The young lady behind the drink machine watches you scan, then shouts You 've got 10 seconds .There is no atmosphere here and absolutely no personality. It may as well have been all run by faceless robots. I saw no one smile, employees or customers. It was a sad experience. We would have gone to Chick filet except they were very busy and looked crowded.It was a good thing we both ordered double bacon cheese burgers or we would have left hungry and we are not big eaters. A double at Hardee 's and I 'm stuffed.

Food is decent shakes are high but they're high everywhere. Not going to lie the drive thru is rather slow but I do believe they cook all burgers to order so that's why. Which many ppl would prefer.