Papa Al's - Palmerton

We visited for dinner after the Halls of Horror event and had a great experience. I ordered a personal-sized stromboli, while my husband opted for a burger and fries. Our food was served surprisingly quickly, within about 15-20 minutes after we placed our order. The waitstaff was efficient and attentive, and the restaurant itself was very clean. If we're ever in the area again, we'll certainly come back for another meal. Meal type: Dinner.

We stepped out of a haunted house and noticed that the restaurant had just closed, but the door was unlocked. We decided to peek inside and asked when they closed. To our surprise, they welcomed us in and promised to make us a fresh pizza. The pizza was absolutely delicious, and we enjoyed a great conversation with the owner and the staff. It’s heartwarming to see such wonderful people still around. Thank you for accommodating my kids and me; we truly appreciated it! Service: Dine-in

To give you an idea, the menu listed the Chicken Parmesan dinner at $14.95, but I was charged $18.67. The Chicken Caesar wrap was priced at $8.95, yet I paid $11.39. For the personal specialty pizza, the menu price was $10.95, and I was charged $11.39. In total, I was overcharged by $7.05. When I brought this issue up to the employee at the register, she acknowledged that I wasn't the first to complain about the menu overcharging and agreed with me. She mentioned that new menus had been ordered weeks ago and I could see she felt uneasy about the situation. However, when I asked if they could adjust the prices to match the menu, she couldn't respond and got a colleague for assistance. The owner was reportedly not present, and I was informed he tends to come in unexpectedly, which makes it difficult for staff to know when he’ll be around. Despite my concerns, they refused to adjust any prices and claimed that menu overcharging is common at other restaurants, which I strongly disagree with. Customers should be informed upon seating that the actual prices are significantly higher than what’s displayed on the menu. I left feeling extremely disappointed in how Papa Al's handled the situation. They could have approached this much more effectively. It seems that at Papa Al's, the saying “the customer is always right” doesn’t apply. Papa Al's, it’s time to step up and stop overcharging your loyal local customers. I wouldn't have left a negative review if you had simply adjusted my bill to reflect the menu prices instead of being misleading. John CC: Yelp Reviews, Trip Advisor Reviews.

Great place to eat, fries were very good , only complaint my Rubin was a little more greasy than I'm use to. Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 5

The food and service were exceptional. Highly recommend this establishment when you're in the mood for terrific Italian cuisine. Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5