Frank's Family - Palmetto

First, the good: Garlic bread and chicken soup were absolutely delicious! I ordered spaghetti and meatballs. I couldn’t even eat it tasted gross. Took it home to try and doctor. Even then, it wasn’t good. Meatballs lacked structure. They were balls of mush. Also, they tasted like cumin. It was so bizarre for an Italian dish. Spaghetti Sauce wasn’t good. I’ve made my own many times, and it’s not difficult. I’ve eaten so many variations of spaghetti sauce and would prefer any jar sauce over theirs. My husband ordered seafood and said it was okay. but didn’t finish his either and declined offer to take home the leftovers. Neither of us want to return. Maybe we chose the wrong dishes. There were plenty of retired people there, which is typically a good sign. But it was very disappointing.

Never would have expected this when we pulled in...truly a hidden gem. Great Italian food.

The breadsticks....wow yes a review and the 1st thing mentioned is an appetizer but they were great. The food was good I loved mine but wife didn't like hers as much (tried new things not really the food as an issue). Place was packed so service was a little slow on drink replacements.

Had to sit n watch as a manager berated a customer for questioning what was going on. Customer was understandably frustrated due to the entire restuarant being packed but service nowhere to be found. Similar experience as the last time we had went. Service is extremely poor... No refills, servers act like your bothering them by asking for drinks or if you're ready to take there order. The environment is obviously toxic due to the management. Recommend fayetteville over the palmetto location anyday.

Added a star because we love this place. Not sure what has happened but the service was not to the usual Franks standards. Did not get what we ordered and service was slow, was not busy at all. Disappointed in gratuity being included when the service did not rate such. All about paying for great service but when gratuity is required/included no matter what level of service you receive, that’s not right and not the Franks everyone knows and loves.