Dunkin' - Palos Hills

Today I went and paid $10 to get iced chai lattes, but they didn?t taste anything like they were supposed to. For some reason they ended up tasting like iced coffee instead? Whoever is making these drinks needs to learn how to make them properly. Waste of money!

Yesterday morning I went to get an ice coffee from here and it tasted burnt like they left it out for awhile . So I took it back and got another one. This morning around 5:45 am I went to order a coffee and the young girl in there had the audacity to repeat my order and say do you want it extra burnt today. I found that to be very rude and inconsiderate. It was very tasteless to say because anyone would want their coffee to taste right especially if it?s coming out of MY pocket.

DO NOT work here. They STEAL TIPS. Have stolen tips multiple times, the management was aware of EMPLOYEES stealing them( know who does it) with NO punishment or even offered to fix the stolen tip problem. A couple employees loved to talk about how they HATE WHITE PEOPLE(100% truth). This place is a disgrace. The wife gave two weeks notice stayed a month cause of desperate management. She thankfully got a MUCH better job out of the food industry. She went to collect her final check instead of getting her tip money, she was given a written notice about leaving mid week cause she found a job.... She gave them a month..... Oh, that tip money was apparently divided up without her included was told to bad. What an AWFUL place to work. So glad she is FINALLY out of this racist restaurant. Now onto the BBB, NEVER STEAL TIPS.....

I live in the area and visit this Dunkin often. The staff are a big reason why I come back. Serina and Jackie are two people who are always pleasant, friendly, upbeat and provide excellent service to me whenever I stop in.

I had an amazing experience at this Dunkin? today! My coffee was made to perfection and my hash browns were perfectly crispy. The service was fast and the employees (Jacky and Serina) were friendly and so considerate. Will be coming back!