Marco's Pizza - Panama City

Called to make an order for delivery, woman who answered the phone was absolutely vile. some people just aren’t made for customer service. if you can’t make a pizza when i call, you could just say “I am very sorry but we are unfortunately unable to take orders at this time.” you catch more flies with honey than vinegar if you know what i mean. customers should not be expected to know about a situation before even walking through the door. if you can’t be polite to customers you should work in a field that doesn’t involve talking to them. you’re not saving lives, you’re making pizza it isn’t that deep.

Edit* Pizza has finally arrived...COLD and missing all the sauce cups we needed as well. Been waiting almost THREE hours for 2 pizzas to be delivered. Absolutely unacceptable. Never again.

Very friendly staff. My son got an award of a personal size pizza and the person inside made him feel very special. So the next day we ordered like 5 pizzas and the same person delivered them. Small word!

Female manager answered the phone, she was nasty and had an attitude with me due to issues she was experiencing at her own store (with corporate). Told me she wasnt taking orders and I asked if they would be serving later in the day and she snapped and the only answer i got was i have no idea so i ordered dominos and it was amazing but learn how to interact with humans and have customer service then maybe this will be my favorite pizza place again.

My experience was very poor. The manager was very unprofessional. I ordered at 3:34 on 12/20/2023 as l setting time went by to check on order at 4:11 pm. The cashier told me that they were just putting my order in. I said l have been waiting 45 minutes this was unacceptable. He went to his manager a female she was very nasty. I will never come back.