Chili's Grill - Pasadena

Went to pick up a UberEats order near the closing time. Saw outside for over 15 minutes. When I finally come by the phone, I was told that the order was already picked up. The order is completely marked to find out that it has never been picked up or delivered. Looks like the staff in Chilis just didn't worry. Treat your delivery customers as you treat your personal customers or do not take delivery orders it is that easy. Most of your delivery customers pay more for the same food. Imagine taking an order, but just let your customers sit at a table waiting for their food because it was close to the closing time and then say at the closing time that the food was brought to them and if it was not good too bad because you are closing now.... it would not be acceptable in this case and it is not acceptable for your delivery customers too.

Chili’s’s on Fairmont near the belt railway in Pasadena has been our favorite restaurant for many years. They are not only friendly, but also food was great! You honor gift cards and birthday visits in a professional and happy way! This place makes me happy! I enjoy being there, but also getting great takeout services! Your menu also invites you!

It was the first time there Atomosphier was very good the waiters was a good girl, but they do not do any smilling and greeting even whnver they put dishes on table they throw all drink or dish the appetizer and food was good big porsion, but wicy and salty overall I had good experience food: 4/5

Went to pick up a UberEats order near the closing time. Saw outside for over 15 minutes. When I finally come by the phone, I was told that the order was already picked up. The order is completely marked to find out that it has never been picked up or delivered. Looks like the Chilis staff just didn't worry. Treat your delivery customers as you treat your personal customers or do not take delivery orders it is that easy. Most of your delivery customers pay more for the same food. Imagine taking an order, but just let your customers sit at a table waiting for their food because it was close to the closing time and then say at the closing time that the food was brought to them and if it was not good too bad because you are closing now.... it would not be acceptable in this case and it is not acceptable for your delivery customers too.

Chili’s on Fairmont near the belt in Pasadena has been our favorite restaurant for many years. They are not only friendly, but also food was great! You honor gift cards and birthday visits in a professional and happy way! This place makes me happy! I enjoy being there, but also getting great takeout services! Your menu also invites you!