Taco Bell - Pasadena

This location closes the lobby and then runs the drive through a single order at a time. I’m sure their metrics look great for corporate as they literally tell you not to pull forward until your food is ready. If you decide to brave the line be ready to wait 20 min to get to the window. Maybe pay your workers and hire enough of them to run a competent business. The Wendy’s next door was fine.

The service was quicker than some have experienced, but our last food order was awful. It looked like everything was just off centered when made the ingredients were shifted even though they were laid flat in the bag, and there was a lack of ingredients on most of the food items we ordered. I got a quesadilla that barely had any cheese or zero sauce, my husband got a couple of tacos that were missing cheese and most of the meat, and the potato griller was also lacking filling. We've also driven past this location at a time where they should not even be close to closing, but the open sign is turned off and the entire building is dark. I don't know what is going on with this location, but something has got to give.

Ordered and paid using the in-store kiosk. Easy to use and quicker than talking to the counter person. Food was brought to our table. Staff was friendly and somewhat cheerful. Food was exactly as we expected with no surprises. Tasty food for a reasonable price. Would visit here again!

Going anytime or and any day after 10pm you're more than likely to get cold food. And I mean meat that is cold to wear the oils are orange and jellied to the meat. If you cook then you know what I'm talking about when any oils or grease looks like when cold. Soft taco shells will not be warm just fresh out of the pack so hard and stiff is what to expect. I could go on about the food problems but the staff is always very kind and courteous. I have never had a bad experience with their staff that takes my order. If they could put more into the quality of food then my rating would be better.

Dont even bother going to the pasadena taco bell. I keep trying to give this taco bell chances but every time I go the drive through is 45 minutes even if it's 3 cars and they never get the order right. I have ended up leaving 3 times and lastnight like every other night the employees are standing around in a group laughing and talking and playing on their phones. They dont tell anyone why you are wait or sorry it's going be a minute something is wrong they just stand there. When I pulled out of the line and pulled up to the window they all saw me watching them stand around and they scattered to the back. You would think they would say hey sorry we are having trouble or something instead the Manger stayed staring at her phone. I love taco bell and this makes not want ever eat it again.