Italiano's - Pearland

Espresso martini was amazing! The antipasto salad was perfect! Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Calamari, Garlic

My recent visit to Italiano’s Pearland was nothing short of a customer service nightmare. It was a soul-crushing experience defined by a total and utter absence of service. We entered, were seated, and then abandoned – we received menus by the host, but no greetings, no drinks, just an eerie silence. We tried to make eye contact with any passing server without being disrespectful, but they seemed to be in a parallel universe. The feeling of being invisible in a restaurant is infuriating. Eventually, we walked out in sheer frustration, hungry and disrespected. It's inconceivable that a restaurant can operate with such a flagrant disregard for its customers. Avoid at all costs if you value your time and sanity. Service: Dine in

This was a delivery, from the start ordering went south, when I was told I would get an email with an invoice from catering department, and did not receive it, I called to let them know, young lady told me to hold, but had me on a soft hold and while arguing with her staff and then saying, now let me see what this lady wants, then abruptly hung up on me. I called back 3 times and no one answer. I contacted the Pearland restaurant and asked for a manager. He, apologized and said he found my order. When catering originally took my order, I was asked if I would need utensils and plates, and I said yes. This was for an event. Day of delivery, no utensils no plates, we called Italianos and was told they do not provide this unless it is requested, I was asked if I would need them I said yes. So off I run away from event to get these items, in the meantime I open the meatballs I ordered, and they are super dry, sauce to cover spaghetti is not even there, we are now 20 min past our 3 pm dinner, my husband had to drive to restaurant for more sauce. Frustration is now at a high level. We always catered from the Original Italianos in Humble for years, we would have events there, so I know thier food and service. Those who also knew of the Humbled location were excited for those famous rolls, that were so good we ended up with a pan and a half l as they were not fresh and those who knew of Italianos said the rolls were not as good as Humble's . We did have to serve spaghetti with the meatballs the way they were , as we were already 40 min past our time and had out of town guests driving back home same day. Once sauce arrived, we were able to serve the spaghetti, We were not charged for the extra sauce and they sent my husband back with small dessert for us. Will we try thier food again at Pearland location? yes. Will I cater another event ? Possibly, but for a Medical Director from a major hospital attending, she at first asked for thier information to cater thier events, then later told me, she could not afford the drama. Not every event will go perfect, but first impressions are everything. Service: Delivery Meal type: Dinner Price per person: $100+ Food: 4 Service: 2

Great ambiance, service, and reasonably-priced dishes and beverages. Enjoy bringing my family here when I desire a break from the kitchen. Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Caesar Salad, Chicken Parmigiana with Fettuccine Alfredo, Salad, Eggplant Parmigiana, Chicken Florentine, Lasagna, Chicken Parmesan Recommendation for vegetarians: Highly recommend Parking space: Plenty of parking Parking options: Free parking lot

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5