Popeyes Louisiana Kitchen - Pearland

I wish I could give this place zero stars! The customer service is consistently awful, with items always missing or incorrect. However, today was the worst experience I've had! The woman on the morning shift was incredibly rude and refused to replace the gravy with the mac and cheese we ordered yesterday. Her attitude was completely unacceptable. We will definitely not be returning to this restaurant!

Our order was incredibly fresh and served hot. I had the crispy chicken tenders and popcorn shrimp, while the rest of my family enjoyed chicken sandwiches. The tenders were the best I've had from Popeyes in quite some time. The shrimp were decent—I'd give them a 65 out of 100. They were a bit dry, but given that this isn't a seafood restaurant, I'm just happy to enjoy some reasonably good shrimp alongside my chicken. Everyone else liked their sandwiches as well. The fries were tasty, and the strawberry lemonade was refreshing. Overall, it was a great experience, and I plan to return for chicken again until I have a less favorable experience.

I ordered a 16 piece mild chicken only and a 3 piece wing spicy chicken only. The lady who took my order could not speak well English or understand and we went into circles trying to get my order right. In the window, a cashier/translator told me it would be $10 plus change. I questioned the costs because I ordered a 16 piece and a 3 piece. He spoke to the lady who took my order (in Spanish) and told me it would be $42 and change. He left the window again, returned and said, “The ladies said that you cannot add any elements in the window”. I explained that I didn't add anything, and it was indeed the first thing I ordered, besides repeating the order 3-4 times. We argued back and forth, I told him that they were not true and he basically called me a liar. I left Irate, went to the Shadowcreek site and the same order was eight dollars less. There was again a communication problem because this person, whose first language is English, did not listen to me, repeated the order 3-4 times and still misplaced. This cashier just corrected the order gave me my food and I went home with my order and $8 extra in my bag. Please put employees who speak English and fully understand the speaker to order and customer-oriented platforms. Train them that they are hired to serve customers and without us customers, Popeyes would have no purpose and they would not have a job.

Went thru the drive thur and placed a order for spicy crispy chicken and got where i was going tried to call several time no answer and also spoke to the manager and she said i cant replace but one of you order repeated my self several time about the order over the iner calm but only replace one chicken after i thew the other one othe the window oh the car yesterday popeyes staff need training

I loved it here workers very friendly I went for my lunch time and they made my lunch time great my food was ready fast. I was by myself and Antonia made me company which that was so nice of her. Highly recommend for a fast food restaurant!