Steak 'n Shake - Pekin

I could get accustomed to the new kiosk system since I really enjoy the indoor atmosphere, particularly for larger groups. However, the staff should be more attentive to cleaning the drink counter, wiping down tables, and ensuring the floor isn’t sticky (it appeared fine, but our shoes made a sticking sound). We also tipped at the 20 percent level, but I might reconsider that next time.

Absolutely terrible experience. They require you to order at a kiosk, which is already frustrating. There was only one kiosk that accepted cash, but it wasn't even plugged in, so I couldn't place an order. The staff was simply sitting at a table when we arrived less than two hours after they opened, and we got no greeting as we walked in.

Place was dirty. Floors were dirty and tables. It is NO WAY SHAPE OR FORM of how the old steak n shake was. Eliminating the waitresses and just having a screen to order from ruined it. I will go anywhere else to eat before I go back here.

I hadn't visited this place since the start of COVID. It was really quiet, and they no longer have wait staff. When you arrive, you have to place your order at a kiosk, which just isn't the same experience. However, the food was still good.

My family (5 of us) came in around 11:30 pm on Thursday, August 25th after driving from Texas. We ordered our food from the kiosk and the food was ready about 15 minutes later. My fries were not even warm, the chili was watered down but I was tiredand hungry so I didn?t complain. As soon we got our food and started to eat, a worker came by and said we close in 15 minutes. We were like ok. Then at 11:59 he gets on the intercom and says ?the time is now 11:59 and we close in one minute.? We we?retrying to hurry. He walked back by and gave us a dirty look, so we asked ?can we finish eating or do you want us to leave now?? He then says ?My manager says you have until 12:15.? We finished eating and left before then but as we were leaving he saidsomething and I started to turn around and ask him what? But I was tired and didn?t want confrontation. The next day, every onein my family was sick to their stomach except the one person who didn?t eat. Will definitely not return to this restaurantagain!