Applebee's Grill - Peru

We had a dinner voucher for Grand Bear, but they had a limited menu, so we decided to try a place we know well. Our server, Genny, was incredibly friendly and made us feel welcome from the moment we arrived. We understand that since COVID-19, many restaurants have faced challenges in maintaining a sense of normalcy, but both Genny and the manager, Cecelia, created an atmosphere that felt reminiscent of dining in 2018. Despite their own challenges, that warmth and professionalism was never apparent at our table. When we thanked Cecelia for the complimentary dessert as a gesture for our patronage, she happily mentioned that managers and team leaders reflect their management style, and it was clear that her leadership prioritizes the customer experience. My only complaint is that we live two hours away and are on vacation; otherwise, we would definitely visit more often!

I am truly impressed by the manager of this restaurant! He makes a point to come out and greet guests personally, which reflects the professionalism that keeps me coming back for the welcoming family atmosphere. My family and I give it a big thumbs up! I highly recommend this place for all our family gatherings. We always feel like royalty, and we love it!

This is my granddaughter's favorite restaurant, where she enjoys her preferred meals. We planned to take her there for her birthday dinner, but unfortunately, it was closed due to the pandemic, which really disappointed her. However, she was thrilled to finally visit her beloved spot a few weeks later. She didn't let us forget that we owed her a trip to the restaurant, and her excitement was evident when we finally went. We had a lovely meal there with my son, his wife, and my two little grandchildren. The restaurant had activities to keep the kids entertained, allowing us to enjoy a pleasant dining experience. The staff was efficient and helpful, making our time together enjoyable.

Great food and service. It took a little longer to expect our food

The manager here is awesome, he stops and talks to each table and often delivers your food. We were there Mother's Day for supper. We waited less than 10 minutes for a table. They are working short staffed just as many places are. The wait staff was very friendly, our food was delivered in a timely manner and was hot and excellent! Great place to eat!