Dunkin' Donuts - Peru

You can sometimes find a friendly barista who makes great coffee, but then there's that one girl with a bad attitude; her service is lacking, and her coffee leaves much to be desired. A restaurant is only as good as its staff, and having a poor employee can lead to negative reviews. I'm giving this place 3 stars because not all of the workers are like her. Unfortunately, she seems to be the one I encounter most often, so I’ve started going to Starbucks instead.

Alright so my favorite drink from Dunkin is a frozen coffee. I?ve ordered it several times in the past. The past 3 times I?ve ordered one I have received a frozen chocolate, I asked for a pumpkin spice frozen coffee. Somehow wound up with a frozenchocolate. Second time, they gave me something that was not frozen, tasted like pure syrup, it was literally not edible. Threwit away. Today, I ordered a ?large vanilla frozen coffee.? What I received was a vanilla bean coolata. Frozen coffees, frozenchocolates, and coolatas are 3 different menu items. Like a latte, cappuccino, and macchiato are all different things. Pleasetrain your employees on your menu items because they seem to just be making whatever they want.

I placed an order online and received a notification that it was ready for pickup. When I arrived at the restaurant, I was told that they didn’t have any online orders. After 20 minutes of arguing with four different employees and showing my order receipt on my phone, I finally got my food. It was a terrible experience, especially since it was an employee's birthday and it seemed like I had interrupted their celebration. I was very disappointed.

Many times I have waited in tbr drive thru for 5-10 minutes even though I am the only customer. Coffee is good, but the service here is the worst. If you're able to Ottawa is much better than this one.

The drive-thru experience is about the same as at other locations. However, the interior is quite uninviting, and the staff often give dirty looks for simply choosing to dine there. If you plan to order ahead, don't bother; they won't even acknowledge your order until you walk in and ask about it. You won't hear the usual "Sorry for the wait" or even "Have a good day" that you'd expect at any other fast-food restaurant. Don’t count on that kind of service here.