The Pudding Palace - Peterborough

Please don’t arrive before check in time if you haven’t paid the £30 early check in fee On the day of our arrival traffic was very light my wife and I arrived 30 mins before check in time to be told by a young lady on reception very abruptly You can’t check in until 2pm We have stopped in hundreds of hotels in our 65 years on this planet Sometimes you arrive on time or late for check in occasionally you arrive early Remembering two occasions The first hotel advised us to please go into the bar area and they would call us when our room was ready The second hotel gave us coffee and cake and informed us when our room was ready they would come a collect us The Bull Hotel Peterborough and Peel Hotels group should take this on board The hospitality industry are struggling at the moment Making guests feeling a little bit special on arrival goes along way

We stayed in this 4 star hotel in downtown Peterborough which is conveniently situated within walking distance of the train station. The bedrooms and public areas are clean and well presented. We did feel that the staff although extremely efficient but could smile more and look as if they are enjoying themselves .The hotel is full of character and the decor is very stylish and in a convenient location around the corner from the Cathedral. We can highly recommend if you are looking for a well situated hostelry in Peterborough.

My company booked me here, it was not good. The room smelled of paint of chemicals, not sure which. Very unpleasant. Not woken up by some droning machinery, it's 00:37 It just stopped, but suspect I will not get any sleep tonight.

Christmas PARTY was no fun. Worst Christmas party ever, with poor quality food. I never expected much, but service and welcome were poor, we arrived At 6 30pm for 7pm start. Staff were not welcoming at all. The bar was understaffed and very small. The drinks were extremely expensive £14 for a can of Guinness and a glass of Prosseco. The starter of crayfish and prawns consists of 1 lettuce leaf slice of tomato and some maryrose covered prawns, all 5 of them. The seabass main was small and dry and served with overcooked carrots and Brussels! I had cheese and biscuits for dessert, the funniest things I have ever seen with 3 small bits of cheese and soggy crackers. The DJ was crammed into the corner, the dance floor was small and just not big enough for the number of people crammed into the room. The night came to a climax with a fight between a couple.of Peterborough Chavs, followed by a visit from 6 police officers as The Bull Hotel had no security staff to brake the fight up or deal with the issues. Over priced, poor service and dreadful food.

Attended Xmas party here and then stayed the night. Bad food, bad positioning woken up at 9am by cleaner then woken up again at 9:30 ruined night off from kids no lay ins allowed here! Xmas party they stuck us not in the main room with the disco…. Atmosphere therefor was rubbish. Wish they had told us we would have chosen another date where we could be in the lovely old room not in the breakfast room! Was disappointed immediately.., Food terrible 4/5 of our party didn’t eat their turkey. I personally couldn’t even swallow it it was so dry. Do not make our mistake go elsewhere