Tim Hortons - Peterborough

I ordered a small blackberry quencher, but it was just filled with extra ice even though I didn’t request any.

I have visited this restaurant three or four times, and I consistently encounter a particular employee who handles the cash register. Unfortunately, her behavior is quite off-putting and rude. Not once has she greeted me, and when I attempt to say "good evening," she responds in a curt manner, simply asking for my order without any acknowledgment. This feels disrespectful to me, and as front-desk staff, it’s important to know how to treat and greet customers warmly. Additionally, she tends to make odd expressions after serving, which adds to the uncomfortable experience. I kindly request that you provide training for your staff on proper customer service etiquette.

I grabbed a tea on my way out of the mall. I was travelling and when I took a sip there was cream in the tea instead of milk. Couldn’t go back as I was on the highway.

I'm not a coffee drinker, but the hot chocolate here is really great. Thank you!

Incredibly rude staff. I asked for a cup of water and they said We only give mediums take or leave I said I 'll pay for it still they were very rude and its not a one time experience. Everytime i walk in they are rude or talk back very badly. The staff needs to be taught about how to greet and serve politely