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Contribuisci feedbackThis place feels completely devoid of life. The employees seem unmotivated and unhappy, with no enthusiasm in their demeanor. Whether they’re wearing masks or not, there isn’t a single smile to be found. It's as if they don't realize that each interaction is costing them future job opportunities. I can't entirely blame the staff; management needs to step up and support their employees better. Regardless, I've decided to take my business elsewhere, potentially costing this location a significant amount of revenue from future visits. With gas stations, food options, and convenience stores available everywhere, businesses must provide a welcoming experience. Perhaps if they paid attention to their sales figures, changes might be made. If not, that speaks volumes about the situation.
I always appreciate the variety of options available here! The place is very clean and welcoming. I'd like to give a big shout-out to the male cashier I encountered between 1:15 and 1:45 PM. He was incredibly kind and extremely friendly. Even behind his mask, I could feel and see his smile and respect.
I stopped by to get a 16oz coffee and two donuts. The sign advertised them for $2.59. I've purchased them multiple times at the Boulder City location without any problems, but this time it seemed like the person behind the counter wasn’t trained properly or maybe they just don't handle things well on Mondays. Regardless, I ended up paying $4 and I'm not planning to return.
I ordered breakfast pizza because my kids love it, but the staff made me feel like it was unusual to order such a thing for dinner. I was told it would take about 15 minutes, but when we arrived, they hadn't even put it in yet. The excuse was that everyone was new, and they communicated this with an attitude. The atmosphere wasn't very friendly or inviting either. It seems like Phelps Byrne has really gone downhill.
Be ready to wait at the counter for at least five minutes before any staff member acknowledges you. It feels like whatever conversation they’re having is always given more priority than their actual job.
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