El Vaquero - Phenix City

- Food: 4/5 - Service: 4/5 - Atmosphere: 5/5 I highly recommend trying the Refried Beans, Guacamole Dip, Cheese Dip, Chicken Wings, Chicken Fajitas, Taco Salad, Chicken Burrito, Tacos, Chips, Fajitas, and Tortillas.

Great place to eat have a cold drink. Also the waitresses are not bad looking either and very nice and helpful. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Aderezo De Guacamole Guacamole Dip, Cheese Dip, Enchilada, Chimichanga, Taco Salad, Taco, Chips, Fajitas, Salsa Verde, Quesadilla

The food is not as good as the other 2 El Vaquero around this area, is not consistent. Sometimes it is good, other times is ok and sometimes is disastrous; never great like the one by Summerville road. Service is good and atmosphere is ok Food: 3 Service: 4 Atmosphere: 4

When I asked to substitute the drink for a frozen margarita, I was told it wasn't possible due to "differing distributions of alcohol" or some other excuse that made no sense. He then offered to rework my margarita into a Texas style. To our surprise, he took my drink to the bar, added a shot of Jack Daniels, and brought it back. At that point, it tasted even worse. Later, when the manager returned, we hadn’t touched the drink because it was so unpleasant. When I requested to have it removed from our bill, he just shook his head and said that wouldn’t happen. He then pointed out that other guests were enjoying their drinks, which I found incredibly frustrating. I reminded him that there was a time when the customer was always right, and that staff in the service industry would typically try to resolve an issue politely. He walked away, leaving me empty-handed and uncertain about what would happen next. The poor waitress seemed very uncomfortable and upset about the situation; she later returned to take the drink away. To my astonishment, the manager came back with his phone and showed a video of us adding ice to the cup, attempting to blame us for the margarita being undrinkable. He conveniently omitted the part where everyone at our table tasted the drink and agreed it was awful. I told him twice that this blame game was petty and that all we wanted was for the drink to be taken off the bill. Thankfully, he did not charge us for it. As we were leaving, another table nearby mentioned they also disliked their drinks. Remember, your customers keep your business afloat—please treat them with more respect. Food: 5 Service: 1 Atmosphere: 1

I will never return to this location again. I arrived and waited to place my order, but an employee was being loud and obnoxious, disrupting the dining experience. A fellow customer asked them to be quieter, and instead of deescalating the situation, the employee responded by insisting they could do whatever they wanted, which led to a big argument. When the customer requested to speak to the manager, the response was rude and sarcastic, claiming the manager wasn't available and suggesting they just call him. The staff did nothing to resolve the situation and simply watched as it unfolded. I ended up walking out, as what I had hoped would be a nice dinner after work turned into complete chaos due to the behavior of the staff. It's shocking how disrespectful they were to customers. I can only imagine how much worse it would have been if the place had been busier. My ratings: Food: 1, Service: 1, Atmosphere: 1.