Barro's Pizza - Phoenix

Pizza is good, but this situation is dirty! tables all uncleaned, eat about tables and dishes long left for people. the personal is at the front, instead of being attentive. Try to use the game machines and none of them worked. put 4 quarters in a machine and never money back.

Tonight I and my family ordered me over the phone for pick-up, came at 35 minutes, as they said. I and my children decided to eat and our food was not ready yet. I waited in one standing for our food, said employee taylor, we sit and waited for 30 minutes. they went up to ask if our food was ready and they asked what I ordered and they tried to invite me a second time, and that they forgot us. when we got our food, the wings were cold and hard.

First, and foremost, we enjoy the food at Barro 's Pizza. This rating is ONLY based on a management decision. We ordered a Pizza based upon a Coupon that we received indicating that we could get One Large Pizza with One Topping for FREE. We ordered the Pizza and upon payment we noticed that we were charged $3.20 for the Chicken Topping. The young lady getting our order understood what we were asking because we couldn 't locate anything on the Coupon that excluded Chicken from being a FREE Topping. The young lady went and asked Management who she referred to as B.J. and came back and said that do to the cost of Chicken they had to charge us the $3.20 plus tax. Her eyes began watering up and I said it 's not your fought. We purchased the Pizza and other items but felt it was unfair. We could have a large family or represent several organizations that literally order lots of Pizza year after year. A decision such as this makes us wonder. Btw, the Manager never came out to explain that decision. Again, this story is being shared to help others that purchase from Coupons and in NO represents our opinion on their food.

Stopped in today around 4:30pm, was fairly busy, ordered online and had a slight wait, no big deal. The girls working at the front were super friendly, helpful and welcoming. One of the girls was on the phone with a horrendous customer, screaming at her, about a pizza not being perfect and about the weight of cheese. As a person who has worked at a pizza place, I had nothing but sympathy for her. The other girl had to deal with an extremely rude lady carrying her toddler yelling about how everyone is waiting for food, no one needs help when she said I can help the next person . Customers can be so entitled and disgustingly rude, it 's a business and most places are severely short staffed in general, learn some proper manners. The pizza was amazing. I ordered a Gluten Free Spicy Southwestern pizza and I didn 't get sick! I have a severely sensitive immune system and have Celiac disease so I get sick very easily from cross contamination. I forgot to add gluten allergy on my order to be extra cautious but they handled it really well. My husband ordered the Hot Wings pizza and loved it.

I called last Friday night about 30 minutes before closing. Taylor answered my call. Deceased great and so friendly. I asked if I had time to order for pickup. She said yes. I drove order. My pizza was ready. A couple other young women were working and they were so nice and friendly. I had a large thin crust Pepperoni and Jalapeño pizza. It tasted great. I?ll go back based on Taylor?s great attitude and the flavor of the pizza.