Panda Express - Phoenix

The management at this restaurant is terrible. They do not answer their phone and avoid customers who complain about recent issues. The dessert had a dry texture and there were small pieces that seemed to be scraps from the bottom of an orange tablet. I have never been so unsatisfied with a dining experience. The management tried to dismiss my complaints by saying it was a takeout order. They seem to prioritize their own interests over customer satisfaction. They also try to avoid negative publicity, despite customers spending their hard-earned money.

This used to be my favorite restaurant for the past 9 years, but my recent experiences here have been disappointing. The food no longer tastes as good as it used to, and the service has declined. During my last visit, I placed a pickup order and arrived 10 minutes after the designated time, only to find that my order was not ready. Despite waiting an additional 10 minutes, no one acknowledged me until I inquired about my order. Upon receiving it, I discovered that an item was missing. Despite numerous attempts to contact them, I was unable to reach anyone for assistance. After a lengthy process, I was promised a refund the next day, which has still not been processed a week later. As a result, I will not be returning to this restaurant. I advise others to thoroughly check their orders before leaving to avoid wasting their time like I did.

I received less than what I paid for at this restaurant. The sweet chicken breast was missing from my order and I did not receive any kind of apology or compensation. I contacted them a few days later and was told that nothing could be done about it. This is dishonest and unacceptable.

One of the worst experiences I've ever had. the customer service is definitiw not at the sight. we felt like we were an inconvenience for them. I found a piece of plastic bag in eating my daughter. my son has not included all the extras in the cup panda box. It's just terrible. in any case not here again.

Staff was rude, ignored me while I stood there waiting to order, just kept looking at me and wishing down the back counter. Ordered my meal and asked for soy sauce. Put 1 in the bag, asked for a few more and got a rolling eye look and a small sound effect. Ordered cheese racoon but now sweet and sour in stock.Will not be going back EVER.