Sonic Drive-in - Phoenix

Look at the other reviews of waiting times. I find it hard to believe it takes an hour to get a

Light service both in the driveway and in the tramway. instead of ignoring the customers for 20 minutes, excuse yourself amd let them know that it may be awhile. this car at the window has been waiting for 15 minutes and no last please for us. Not sure that the girl was alone. if so, we can't blame her!

Decided to stop by before they drive to home, after the work around 18 o'clock last week. I ordered the number 10 with perpetrator deaths and a cherry calda lamb. Unfortunately, they were made of lime, but I got it off for something else. the points I received were cold, I let the manager know on layer (small dark haired girls) she was so friendly, refurbished our whole order also gave us additional food without charge. definitiw made my experience better with how very friendly it was with me! Overall we do not wish that they know that our foods are cold, I have appreciated the customer service! will soon be over again!

Terrible. cold pommes. did not get any of the sauces we chose on the app. spent $3.00 on a shark week **** for my son about the gums and guess what. I have nothing but a disappointment at home. no ranch (searched), no ketchup (searched) was given to us on request. drive them 5 miles for a disappointment. should have stayed at home and saved the gas

I feel sad for both the employees and customers at this location. Being understaffed means underperformed to your customers expectations. Being understaffed is not only a management problem but it's also a global problem at the moment. These employees simply aren't paid enough to care. That sounds bad but generally if you're a manager you're an adult meaning you need to earn enough money to minimally pay the bills. At Sonic these managers don't earn enough to pay the bills. Oftentimes management is being run by kids. Kids with little to no experience in customer relations, inventory control, etc. The current situation at this location has noone winning. Customers are constantly unhappy with poor service by no fault of their own. But their unhappiness causes them to take out their frustrations on the already underpaid and overworked staff who then care less and less as more and more people chew them out for reasons out of their control.Seriously, I'm as sad as the rest of you. I loved the fact they stayed open late and I could stop for a late night treat. I miss being able to meet friends and watch the servers skate in and out with orders. But until upper management fixes the staffing issues I don't see the problems being fixed and the frustration of customers and staff will just continue to escalate.