Starbucks - Phoenix

Had a mobile order, so i went through the drive thru, the lady tells me they?re 30 minutes behind on orders and that i would need to go inside.. okay so i would like to cancel my order, with an attitude she tells me i still had to go inside.. there were at least 40 people waiting in line. Worst starbucks location ever

They always seem understaffed or like it's new people who can't keep up with even a couple of guests. I avoid this location. Last time I went because it was the only one on the way to the airport that accepted mobile orders, so I just left REALY early. I ordered my drink, and another drink without ice, for the person I was picking up so that their drink wouldn't be watered down by the time they made it to the car. At the drive through, 2 cars ahead of me, and 15min later I get to the speaker box. I asked for a cup of ice( so i can add to drink once friend gets to car), the girl said they can't give ice. I asked if I could just buy another drink (I could drink the tea and have ice left over) she said no since it would be for ice. .........???? I didn't have time to explain how starbucks probably wouldn't have minded me buying another drink.

They are nice and make good coffee most the time but they hold the line up so they have better drink times. We get it you have to have good window times but making cars wait in line in the road is ridiculous.

Waited 25-30 minutes for a drink they needed have more fast people it's ridiculous gave us 3 wrong drinks

This store was one of the best Starbucks I have ever visited. The store wasn't that big but it looked very neat. One of Baristas, James welcomed my husband and I. We went there to use my birthday treat for me. We asked which frappucino had more chocolaty flavor with less coffee taste. James offered us java chips frappucino and also suggested that he would love to adjust the flavor for us. James also offered us water because the temperature was triple digits outside. It was nice of him to do so. I would love to recommended this store and they had a good, friendly barista like James. Bless his heart.