Thai One On - Pickering

Oh how times have changed. During The Pandemic, Thai One On rocked. You could order your food and expect it ready in 15 minutes hot and fresh. Their App kept you informed when the food was ready, and it would send you a confirmation to walk in and pick it up. Tonight I was surprised and disappointed in the wait time. My phone alerted me that the food was ready later than normal, so I walked in and gave my name. The obviously new girl behind the counter told me to sit down and my food would be out in 2 minutes. More than 10 minutes later, I was still waiting. I then approached the counter and asked have you forgotten about me. The girl said what was your name again, and when I responded, she produced the food which had obviously been ready for awhile. The normally hot food was cold upon arrival at home. It seems like new management or poor customer service compared to a year ago. Food was sweet, but decent after being warmed up in the microwave for 2 minutes. Try the Golden Curry Lamb or Mango Red Thai Beef if you like good but cold Thai food…

Ordered thai basil chicken and steam rice. I got some sort of sloppy chicken with lots of chili pepper flakes. Tasted horrible!

The food is absolutely delicious!! I got delivery to my house and it arrived at a reasonable time hot! Would definitely recommend :

Highly recommend the food here.The stir fried glass noodles I had was really tasty and also the appetizers were really good.The service was very quick even though the place is busy and also friendly staff.

I ordered food and waited over 2 hours then called store twice they said it would be another 20-30 minutes as they were just starting to make it. They need to have better customer service. The food was cold when we received it. Will never order from them again.