Menchie's Frozen Yogurt - Pico Rivera

What can you say about yogurt? You add the toppings you want. My review has to do with the service. The young lady was helping us and everything was fine, until we tried to redeem a coupon that one of the kids got at school. She asked the older man for help ringing it up, to which the man replied, the coupon is no good because it's over 5 years old. Keep in mind my sons are 8 and 6. My kids haven't been in school long enough to keep the coupon for 5 years. I must of gotten the coupon sometime last year, when one of the kids got an award at school. The man is rude and unprofessional. I looked at the coupon and there was no expiration date. Yogurt is yogurt, I would go there because it's close by, but I'd rather give my business to a place that has manners and respects their customers. Had he just apologized and said they can't take it anymore, I would've understood. He lacks customer service.

I absolutely love the flavors at the Menchie’s in pico Rivera. Nothing can top it

Love the yogurt place but the old man just gives off a bad vibe. Like cranky and unhappy. Felt uncomfortable to get yogurt.

Asked the rep at the store for a Dole whip and she looks at me like she had no idea what I was talking about. Then I assume she remembers and points to the picture of the Dole whip and asks me this? And I say yes. She starts to make it then turns to me with a full cup of yogurt and says we don 't have the juice. And looks at me like asking if I still want the yogurt. I say well then guess you don 't have what I 'm asking for. These reps need to be trained just a bit more because they leave the store unattended and don 't know the menu.

Walked into this location the other day and went to service myself a bowl of frozen yogurt and saw 2 roaches scattering near the frozen yogurt machine. I just walked out. Gross! Can’t imagine what the back looks like.