Chipotle Mexican Grill - Pittsburgh

Delicious food and massive burritos that are definitely worth the price. You won't leave hungry, that's for sure! I can't wait for many more visits.

I absolutely love Chipotle and usually enjoy this location. I stopped by while running errands, excited to dig into my meal, only to find out as my burrito bowl was being prepared that there was no dressing available today because they had run out of vinegar. I couldn't believe it! The fresh dressing is a big part of why I choose to eat here. I’ll give you a pass this time, Chipotle, but only because you’re usually so fantastic and reliable!

My family and I visited the restaurant to pick up some takeout, and we were pleased with the quality of the food—everything was fresh and flavorful. The place was clean, and the staff was very friendly. My only issue was that there were no utensils available for customers; while there were plenty of napkins and straws, the utensils were all out. It might just have been the time of day we chose to go that led to this shortage. Despite that, I found the restaurant to be a solid choice overall, and I would definitely recommend it.

After waiting 20 minutes for my order, I finally received our bag, but it was packed poorly, causing spills and a mess. I had to ask for our fountain drinks since no one offered them to us, despite having ordered them. To top it off, I was informed that they didn’t have any kid-sized chip bags. If that was the case, why not provide an alternative snack? I had to specifically ask for them. I also requested a larger bag to keep our food from spilling, but they claimed they didn’t have any available. Overall, it was a truly disappointing experience. The staff moved slowly and seemed indifferent to the fact that orders were falling behind.

To start, the mobile ordering system was down, and I spent five minutes waiting for my order status without any progress. When I went inside, I quickly realized that coming back was a mistake. I was greeted by a messy atmosphere and a cluttered utensil station. I waited another five minutes to be served, as the employees appeared overwhelmed with their tasks. Finally, I was informed that the mobile ordering wasn’t functioning and was offered a refund. Deciding to stay since I was already there, I stood in line and could overhear other customers expressing their frustration. As I observed people leaving, I initially thought they were being overly particular. However, I soon understood the exasperation as the line moved slowly with more than half of the ingredients looking unappetizing. The staff seemed disinterested and just wanted to get through the day. I had to piece together my order from ingredients I normally wouldn’t choose. When I finally got to eat my burrito, it was cold and the tortilla was tough. I chose steak, hoping it would be fresh since it had just come out of the kitchen, but that wasn’t the case. This restaurant is in urgent need of higher-level management. Clearly, local supervision isn’t enough to address these issues, and the staff would greatly benefit from proper guidance. My last visit was just after they opened for the day, so I gave them the benefit of the doubt, but it was still a disappointing experience.