Mcdonald's - Plainsboro Township

We just picked up our order, but one item was missing. We tried calling, but no one answered the phone.

I just went to pick up my lunch—a McChicken with cheese—since it's conveniently located close to my workplace. While the staff and work environment seem organized, I encountered a problem: they gave me the wrong type of bread for my McChicken. Additionally, the staff keeps phone numbers for orders, which can be quite frustrating. Instead, they could simply have a large screen displaying order numbers as they’re ready for pickup, especially when there are a lot of orders. This is not ideal! It would be much better if we had a big screen so we could stand back and wait for our order number to appear before picking it up!

I've been coming here since I was 17. The place is always clean and the service is quick. My only minor annoyance is when they forget the napkins, but they have definitely made improvements in that area.

It's the next McDonalds, but probably the worst. Eating tends to half the time and the staff is ignorant. I used the app to place an order and they had no syrup for pancakes, so I asked for a refund. You said to do it only through the app and it is not possible. So they took the pancakes back and I lost it. Terrible customer service. Two thumbs down.

This place gets the order wrong pretty often. In my mobile order, was supposed to get 10 promotional nuggets which was completely missing. Ordered 3 large fries and each one was literally half full. Ordered filet o fish and it was missing tartar sauce and cheese. One time the soda was forgotten completely. They bank of customers not double checking their orders, especially during Covid when customers are trying to get out the door as soon as possible so they can short change you.