Gyu-kaku Plano, Tx

We had made a reservation for 8:30, but when we arrived at 8:45, we were told that we needed to quickly order our food because the kitchen was closing. We were confused as to why they would accept a reservation so close to closing time. When we asked for drinks, they were served in Styrofoam cups. After requesting different glasses, we were initially told they had run out. However, when we expressed our disappointment by stating we weren't at a fast food restaurant like McDonald's, they miraculously found some other glasses. The manager, who was very nice, decided not to charge us for the drinks in the end.

The air conditioner was not working on 2 sides of the restaurant which made it uncomfortable for eating in an environment where you are preparing your food in front of a flame. The food is always delicious here and I hate to say it but the service, which is not the norm, was subpar. We kept getting looked over, drinks were not refilled and we had to get someone’s attention for help with our grill more than a couple times.

We love it . Great service and delicious BBQ. Fried bacon chip , steamed pork dumplings.

Great experience my family love all the food choices.

This is our favorite restaurant and the food is always delicious. It's a fun experience and we always request Alex as our server. He is knowledgeable about the menu and very friendly and attentive. You're really missing out if you haven't been here before.