Wendy's - Plano

This Wendy’s is truly a peak experience. On a particularly tough day for me, it brought both joy and comfort. I can’t wait to return to this delightful food haven. The managers, cashiers, cooks, and all the staff provided impeccable service. The food was served hot—just the right temperature—and the drinks tasted refreshing, not overly sweet like some places. The cashier was incredibly helpful and patient while taking my order. This establishment, or rather this wonderland, was worth every minute of the wait and every ounce of hunger I had. I felt like I wanted to meet the managers and staff to personally thank them, but that might have felt a bit awkward. If I could give it 6 stars, I would—but I’d actually give it 10! If you ever find yourself hungry and have the time, I highly recommend visiting at least once a week to keep things interesting and avoid burnout. Thank you, Wendy’s at 3200 Custer Rd, for a delightful 10-star meal that truly lifted my spirits!

The young staff at this restaurant are very unprofessional! I could hear them laughing and being loud through the microphone, and they were just screaming and playing around in the store. This behavior is unacceptable! Where is the management? I decided to leave and I won't be returning to this place.

It seems like it was just a rough day for Wendy's, but my chicken sandwich was packed with tendons, and the soda machine had a syrup that tasted poorly carbonated. While the restaurant itself has been updated, signs of wear and tear are already becoming apparent. Additionally, the staff wasn’t very friendly; it seemed like everyone was more focused on their phones and using inappropriate language. I apologize for being an inconvenience to your paycheck!

I strongly urge you to avoid this restaurant. I just left after witnessing an employee digging in her nose without wearing gloves. When I informed the manager, they found it amusing and allowed the employee to serve food after that without washing her hands. I do not recommend eating at this Wendy's.

This place is not the same. Your customer service is done. I've been a loyal Wendys fan for many years. My experience today was not what I expected. When I went up to the second window, I got my food without recognition of my presence. No welcome after the lady gave me my food, we noticed that we missed one of our chocolate shakers. I let her know without her recognition that she came back and gave me my chocolateshake that no single word excused. There was nothing complete silence. I understand that times are difficult when it comes to finding the right person. Not everyone is built for customer service. I'm sure this young lady can have some other attributes she owns, but the work of the window is not one.