Dunkin' - Pocasset

This is the second time I have been to this location in 2 weeks. On both occasions, I used the drive thru, and on both occasions, when I drove up, I could hear the person with the headset, having a conversation with someone else inside the restaurant. At no time was there language offensive. It was actually quite entertaining. However, I 'm pretty sure they have an off switch, pause button, or something, so the conversation isn 't broadcast over the loudspeaker. The conversation was not the part that made me give the one star rating. The one star comes from the gentleman, and I could not read his name tag, who was at the window and gave me my order.He was on the larger side, very tall, solid build, African American gentleman. I am a Cape Verdean Woman. I am not your Queen. Because I don 't know you.So ma 'me is ok, Ms is ok, 'hey lady ' if you so choose, Queen is not.He also kept my change and put it in the tip jar. I could hear it 'CLINKING ' into the cup as he was telling about his Son not clean up the WHOLE kitchen, and how this is the only time of year that you can get your kids to do anything for you. Because they want that $250 game or gaming system. Because it 's Christmas time.I didn 't feel it was really worth the trouble to ask about the change, obviously he needed it!

Just ordered a large frozen coffee as I do every afternoon and this is what I’ve got. When I’ve asked the moody girl at the desk if it shouldn’t be filled all the way to the top, she said that’s the way it’s made because it leaves space for the weepy cream. NO, THATS NOT RIGHT. For the weepy cream they have those rounded cap.

Just ordered a large frozen coffee as I do every afternoon and this is what I’ve got. When I’ve asked the moody girl at the desk if it shouldn’t be filled all the way to the top, she said that’s the way it’s made because it leaves space for the weepy cream. NO, THATS NOT RIGHT. For the weepy cream they have those rounded cap.

See the picture. There was a PLASTIC inside my sandwich. Went there and got my money back. I used to order from there every week since I work nearby. But recently they replaced a lot of people and apparently they need a lot of training and experience before serve people.

I’m a local former Dunkin employee of 5 year who typically avoids this Dunkin’. On my most recent visit here, I ordered in person at the register. I asked the girl who took my order for a medium turtle iced latte made with oatmilk.She rang my in for a medium iced coffee with 6 pumps of swirl and almond milk. I asked her to remake my latte, and she said in a snarky tone “you asked for a coffee not a latte”… I restated what I ordered, and she said “well you said iced coffee, I have to charge you for another drink”.I walked away because I was frustrated and had nothing nice to say after the attitude I received.I know I would never order almond milk due to a nut allergy.Anyways save yourself the frustration.