Dunkin' - Poolesville

When I go early in the morning service is good but sometimes my order is wrong or they forget parts of my order. However the service just received this evening was horrible. One employee specifically did not want to help us and was making jokes with the other about it in front of us. I will not be going back there.

Worst customer service experience ever. Fire the whole team. Waited 30 minutes in the drive through and when I pulled up to the windows they had no clue what my order was. This location is horrible. Don't come to this location.

8 times out of 10, u get aggressive employees. They seem to always forget pieces of your order in the drive thru despite charging you for everything. Ex: if u order avocado toast with bacon in drive thru, they will not give u bacon when giving u the food nor provide you a reciept. They will then demand you to reread the food label provided on the food container after refusing to provide a receipt for the order a second time. Then begrudgingly take the food to the back to fix the error. No apology, all hostility.

Worst staff ever, manager at 6:30am was rude, unprofessional and without an idea what service means, I was with my kid in the car and went to drive thru, and she ask me to pick up my food inside the store, very impolite, I cancel what I order.

Super cozy vut there was a glompy gorsh in my double scoop fudge chocolate ice cream coated in m&m'