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Contribuisci feedbackI ordered food online on 11/11/22, but it arrived cold after a 1-hour wait. They also forgot to include my dipping sauces. While waiting in the restaurant, I noticed that the door to the kitchen was open and the appearance was dirty. Additionally, they did not have any plastic utensils available. Despite these issues, I chose not to call and complain as I didn't see the point. The employee answering the phone seemed unoccupied, yet they would answer calls and put them on hold until the caller either hung up or called back, repeating the same process each time. The restaurant did not seem busy. I have no plans to return to the Port Arthur location in the future.
We have been waiting at this restaurant for almost an hour. Our server, Jasmine, was really nice and attentive. She told us that part of our order was burned. Another server brought our food without any forks (we ordered pizza and tots). Jasmine was great, but the service from others was terrible. The food was also not great. We don't mind paying high prices for good food. When we were ready to pay, we had to get up and ask where to go. The manager was too busy flirting with a waitress to help us. He said he couldn't close our bill without Jasmine, who was busy with another table. Instead of taking initiative to fix the problem, the manager walked off and hid in a corner, leaving us at the register. Even when other employees tried to get his attention, he stayed hidden with the waitress he was flirting with. Eventually, Jasmine closed our bill and we left. We will not be returning.
The manager at this restaurant is terrible. I came with some friends and then more friends arrived. We asked for more chairs or for a table to accommodate all of us. The waitress was very nice and went to get the manager. His reaction was incredibly rude to our waitress - he rolled his eyes, made faces at us, and muttered under his breath. It was clear he was not happy. He was so disrespectful to the waitress, ignored her, and made her cry multiple times, all over something as simple as adding another table. He could have just approached us and explained any issues he had with accommodating us. This behavior was very unprofessional. We ended up leaving because we all felt uncomfortable and sorry for our waitress.
Terrible, if I could leave a 0 star I definitely would. Went in with a group of 6 and had another 4 came in later, ask the waitress if we could get more chairs or to add another table. Waitress got her MANAGER to assist and lets just say his reactionwas the worst, rolled out his eyes, made face?s and got really upset. He could of simply explain he didn?t want to add a tableor nicely explained it wasn?t possible. Instead gave the waitress a hard time, it was obvious he was very upset and made ourwaitress uncomfortable. He was so rude and inconsiderate made our waitress cry twice. Over something so simple and basic. Therewas no need to be rolling his eyes, making faces and talking under his breath as if we were not there noticing.
Bird DAWG, DAWGS! 1. Loaded DAWG -perfect blend of grilled onions, Belgium fat tire cheese, and wild honey mustard sauce (spiciest of the three). A bit of a tangy flavor that?ll drive your taste buds wild. 2. Buffalo DAWG -non Spicy DAWG, withmedium Buffalo ranch, for the casual meal. General flavor, nothing too exciting. 3. Honey BBQ DAWG -not my favorite but ifyou?re a sweet BBQ connoisseur, then this is the way to go, even less spicier then the Buffalo DAWG. Comes loaded better thanthe LOADED DAWG, French fries and all. Special shoutouts to the cook for tossing em over, Shae for taking the custom order! Best service and bar experience anyone can ask for! Here for the sports, beers, and cheers.
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